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Get set to feel inspired by host, Clare Muscutt and her weekly inspiring guests, on the Women in CX Podcast. Listen-in as we share our career journeys, look back at the moments that shaped use and voice our opinions as loudly as we like, about all manner of subjects (including customer experience). Sit back and listen to the only female led, managed and produced podcast on the internet made for women, by women in customer experience.
Episodes
Friday Oct 09, 2020
Friday Oct 09, 2020
‘Just because you have 50k followers, it doesn’t make you right about everything’
With influence comes responsibility, so why do some people choose to abuse it?
In the age of social media, ‘influencers’ seemingly have the power to dictate what is right and wrong in their sphere of influence and sometimes even ‘cancel’ people who disagree with their point of view.
Debate, intellectual challenge and solid argument are the cornerstones of freedom of expression and without it, we can’t make progress, especially in fields like Customer Experience.
The game-changers are those whose original thinking goes against the grain of established concepts to yield a fresh perspective and disrupt the status quo with positive effect. This is where true potential lies.
That’s why I was excited to haveI Claire Durrant on the show to talk about her unconventional career journey and lifestyle as a freelance digital nomad, including her story of being cancelled by one such influencer after she was bold enough to call out the misuse of personas in experience design.
Tune into this week’s episode of the Women in CX Podcast to listen-in to Claire’s story, hear about her experience of going freelance, her world travels, our thoughts on the relationship between CX, UX and Service Design and importantly, how she learned to stand up for herself.
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Friday Sep 18, 2020
Friday Sep 18, 2020
“There’s a point when you finally decide it’s great to love other people but sometimes you have to love yourself just a little bit more and you have to choose yourself”
Some people may say putting yourself first is selfish. But when it comes to living a happy fulfilled life and career, it is essential.
We have probably all been in this position at some time or another, where we have had to choose between ourselves and a relationship that whilst being important to us, is no longer serving our happiness and prosperity.
It could be a romantic, a friend, business partner or even a boss. But staying stuck somewhere we don’t want to be for the sake of another never works out for anyone in the end.
Choosing to leave is often the most difficult decision we ever have to make, so how can we find the strength and courage to do so?
It was an absolute pleasure to have UX Matriarch Gavin James on the show to share her wisdom about how she has developed her values and intuition to support her in making better, more courageous decisions. Whether it be in her personal life, business or customer experience, developing a true north enabled Gavin to achieve remarkable things on her journey so far.
Tune in to find out more about Gavin’s story, growing up as a woman alongside the tech that shaped the world as we know it, her mantra, her views on what makes great CX and the challenges of living in Trump’s America, today.
Read more and subscribe to our channels:
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Youtube https://bit.ly/3jdBU2w
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Podbean https://bit.ly/3h6Cz3T
Show notes https://bit.ly/2ZBcILF
Twitter https://bit.ly/3fzxLD2