Alex Acosta, CX Quantitative Analyst at DICK's Sporting Goods, joins Clare Muscutt on the Inspiring Women in CX podcast to talk not only about her route into CX, having her sight set on consumer insights and her passion for using data to tell stories and influence senior stakeholders, but also a subject much closer to home, overcoming childhood abuse and living with an eating disorder.
With Monday the 10th of October recognised as World Mental Health Day, in this episode Alex shares a powerful message, not just for leaders, but for everyone, and that is “to lead with empathy”, create a culture of openness and honesty that enables employees – people – to show up each day as their full selves and to feel safe in sharing their challenges.
Because we never know what someone else is going through.
So, this week, and every other, be kind.
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership
Elena Rozanova, the Head of Customer Relations at Rosbank and Women in CX community member, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about escaping the war in Ukraine and the realities experienced by Ukrainian female refugees.
Elena was in Kharkiv when the war started and spent a week living in bomb shelters with a friend and her daughter before beginning the journey to Poland as a refugee herself.
In this episode, she shares her lived experience and calls on other CX specialists to use their skills to aid crisis efforts and help refugees to settle in new countries.
Listen in as Elena…
👉 Recounts her own experience fleeing Ukraine under the constant threat of bombardment
👉 Shares the contrasts in humanity she experienced as a refugee
👉 Discusses empathy for others in light of her escape, not as a Customer Experience professional, but as a ‘Human Experience’ professional
👉 Puts forward how CX thinking can help in crisis situations, mitigating fear and uncertainty for those affected
👉 Highlights what we can all do to help, from offering accommodation to removing language barriers
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community