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Hosted by Women in CX Founder and CEO Clare Muscutt, tune in as we share real-talk conversations between women working in Customer Experience and those influencing the CX agenda from the periphery too. No longer rehashing the same old conversations, you can expect provocative discourse, increasingly meaty topics, and of course, plenty of debate as we seek to challenge the CX status quo and unleash the power of women to lead the way ahead – ensuring we don’t lose that human touch!
Episodes
Tuesday Jul 18, 2023
Tuesday Jul 18, 2023
“I experience the world as a black woman; can a white man fully empathise with that experience? Probably not.”
To what extent are we able to empathise with a person who looks different from ourselves or has a different lived experience from that of our own? 🤔
Well, that’s just one of the discussion points raised in the latest episode of the Inspiring Women in CX podcast!
In episode #604 of the Inspiring Women in CX podcast, Clare Muscutt talks to Ejieme Eromosele, GM, EMEA at Quiq, about…
📰 Taking calculated risks, discovering Customer Success as a career path, and her role in driving digital transformation at The New York Times
⛔ Her perfectionism and desire to make her parents proud and the debilitating impact of this
🧠 The importance of emotional intelligence and managing your own emotions and activations as a leader
🤖 How advances in technology are actually allowing us more time to ‘be human’ and to connect with one another
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership
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