Inspiring Women In CX

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Episode #304 Clare Muscutt talks with Adi Tobias about carving out her own role, CX in platform-based businesses, and neurodivergence as CX superpower!

July 1, 2021

Adi Tobias, Head of Customer Experience Strategy & Operations at Uber, joins Clare Muscutt on the Inspiring Women in CX Podcast to discuss her own unpredictable pathway into CX, how she dismissed existing boundaries to carve out her own role, and the importance of CX agility in platform-based businesses. She also examines how, retrospectively, her ADHD diagnosis was a catalyst for where she is now: feeling blessed to have a brain that thinks differently when it comes to CX.


Tune in to hear them discuss:


πŸ‘‰ Blank-sheet-of-paper CX jobs

πŸ‘‰ Hybrid approaches to CXΒ 

πŸ‘‰ CX in platform-based businesses

πŸ‘‰ The power of test-and-learn in CX

πŸ‘‰ Being diagnosed with ADHD

πŸ‘‰ Neurodivergence as a CX superpower

πŸ‘‰ Coping skills for living in a neurotypical world

πŸ‘‰ Building neurodiverse teams

πŸ‘‰ The importance of finding a sponsor

πŸ‘‰ The power of partnering with different thinkersΒ 

πŸ‘‰ Adi’s advice for businesses to create equity and inclusion.


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