Inspiring Women In CX

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Clare Muscutt hosts Amanda Riches as she shares her inspiring story, from inside and outside CX.

December 10, 2020

Amanda Riches talking about CX tech and life lessons, including being a young gay woman in the 90's, succeeding in male dominated industries, and surviving cancer to become the UK’s #1 CX Professional.

‘Life is short and time is precious’

With the CRUK statistics that 1 in 2 people will receive a cancer diagnosis at some point in their lives, almost everybody's life will be or have been touched by it in some way.

My guest this week, Amanda Riches shared her personal story of surviving cancer 3.5 times and that amazingly, she is able to reflect on the positives of such a harrowing experience.

Her appreciation of just how precious our time on earth is, was so inspirational.

Especially how it has become the driving force behind her desire to make people’s lives better through her work in Customer Experience.

Tune in to hear more of Amanda’s story, including:

  • The challenges she faced in the 90’s
  • Coming out as a young gay woman working in a male dominated industry
  • Her thoughts on the future of CX and tech
  • Her insight into what lessons she learned along the way
  • Her advice for women in CX

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