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Hosted by Women in CX Founder and CEO Clare Muscutt, tune in as we share real-talk conversations between women working in Customer Experience and those influencing the CX agenda from the periphery too. No longer rehashing the same old conversations, you can expect provocative discourse, increasingly meaty topics, and of course, plenty of debate as we seek to challenge the CX status quo and unleash the power of women to lead the way ahead – ensuring we don’t lose that human touch!
Episodes
Thursday Nov 19, 2020
Thursday Nov 19, 2020
How Jeannie made her way into the world of CX
How she first discovered her ability to adapt to new situations.
Discussing the current climate and changes in the world of CX and business more broadly.
The growth of brand integrity and required congruence with customer experience.
How to adapt your life and business to meet challenges and change.
The pivot consultants are making into content creation and providing thought leadership outside of conferences and events.
The importance of inclusive design and representation in decision making groups.
Jeannie's advice for WICX to help us develop resilience and adaptability.
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