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Hosted by Women in CX Founder and CEO Clare Muscutt, tune in as we share real-talk conversations between women working in Customer Experience and those influencing the CX agenda from the periphery too. No longer rehashing the same old conversations, you can expect provocative discourse, increasingly meaty topics, and of course, plenty of debate as we seek to challenge the CX status quo and unleash the power of women to lead the way ahead – ensuring we don’t lose that human touch!
Episodes
Thursday Apr 06, 2023
Thursday Apr 06, 2023
Lynn Hunsaker, the Chief Customer Officer at ClearAction Continuum, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about her route into CX, overcoming shyness and allowing herself the permission to speak, the power of community and networking (getting out what you put in), and the operational and execution silos that exist within our organisations.
Listen in to the full episode as Lynn talks about…
👂 Her route into CX and role as a VoC Manager
🗣️ Finding her voice in typically male-dominated environments
💸 Reducing the need for remedial customer experience investments
🚧 The organisational silos that exist and the role we play as CX professionals in “smoothing” these
💡 Her 4 universal tips for engaging stakeholders and securing “win-win-wins”
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership
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