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Hosted by Women in CX Founder and CEO Clare Muscutt, tune in as we share real-talk conversations between women working in Customer Experience and those influencing the CX agenda from the periphery too. No longer rehashing the same old conversations, you can expect provocative discourse, increasingly meaty topics, and of course, plenty of debate as we seek to challenge the CX status quo and unleash the power of women to lead the way ahead – ensuring we don’t lose that human touch!
Episodes
Tuesday Apr 18, 2023
Tuesday Apr 18, 2023
In episode #508 of the Inspiring Women in CX podcast, Clare Muscutt talks to Kristin Haynes, the CEO of Senyah Projects, about…
🤝 Her experience with Capability Co and their work on the shift from job titles to innate human capabilities
📃 How the Human Capability Standards are ensuring the workforce of tomorrow is focused on skills such as innovation, creativity, and leadership
🎯 Teaching young people to focus on their core skills to provide direction, rather than feeling pigeonholed by traditional education systems
🗣️ The importance of coaching in leadership and how leaders should embody vulnerability and courage
🔑 The three key levers essential for businesses to succeed and how they can be adapted for the workforce of the future
What are the innate human capabilities that make you effective in your role? Let us know in the comments below! ⬇️
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership
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