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Hosted by Women in CX Founder and CEO Clare Muscutt, tune in as we share real-talk conversations between women working in Customer Experience and those influencing the CX agenda from the periphery too. No longer rehashing the same old conversations, you can expect provocative discourse, increasingly meaty topics, and of course, plenty of debate as we seek to challenge the CX status quo and unleash the power of women to lead the way ahead – ensuring we don’t lose that human touch!
Episodes
Thursday Jun 03, 2021
Thursday Jun 03, 2021
Amy Cashman, CEO of Kantar UK's Insights Division, joins Women in CX Founder and podcast host Clare Muscutt to discuss the importance of establishing 'red lines' to create work–life balance, challenging the perception of female senior leadership to set positive examples for women in the workplace, and how brand values impact both the customer and the employee experience.
“Lean into who you are and don’t feel that you have to change to be successful.”
The conversation also delves into…
• The evolution of CX insights
• How brands can amplify or undermine women’s confidence
• The creation of proof-points to deliver on brand promise
• How Amy reached CEO level
• Using CX to create (and to prove) ROI for organisations
• How to create environments within which women thrive
• How evidence of D&I is more important than brand statements
• The importance of authenticity
Visit https://womenincx.community/ for more inspiring content, and to find out how to join the world's first online membership community for women in customer experience.
#womeninbusiness #ceo #customerexperience #research #insights #kantar #womenincx #womenincxpodcast #inspiringwomen #inspiringwomenincx #femalelead #leadership #cx
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