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Hosted by Women in CX Founder and CEO Clare Muscutt, tune in as we share real-talk conversations between women working in Customer Experience and those influencing the CX agenda from the periphery too. No longer rehashing the same old conversations, you can expect provocative discourse, increasingly meaty topics, and of course, plenty of debate as we seek to challenge the CX status quo and unleash the power of women to lead the way ahead – ensuring we don’t lose that human touch!
Episodes
Tuesday Feb 15, 2022
Tuesday Feb 15, 2022
Hayley Pugh, Senior Research Executive at Kantar, UK, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about her journey into CX via a Graduate scheme and trialling different rotations, thriving in a sink-or-swim scenario, ‘embracing’ uncertainty, her passion for UX and the pillars necessary for businesses to provide seamless omnichannel experiences – particularly with ever-changing consumer expectations in the digital space! Thank you, Amazon!
Key talking points include discussing…
🎓 Graduate schemes as a route into CX
💥 The boom of digital transformation since the pandemic
✅ Meeting customer expectations at every touchpoint (and identifying barriers!)
📳 The pillars necessary to deliver seamless omnichannel experiences
🤖 The consequences of cutting corners in tech implementation
For more information on joining the world’s first online community for women in Customer Experience, head over to womenincx.community
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