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Hosted by Women in CX Founder and CEO Clare Muscutt, tune in as we share real-talk conversations between women working in Customer Experience and those influencing the CX agenda from the periphery too. No longer rehashing the same old conversations, you can expect provocative discourse, increasingly meaty topics, and of course, plenty of debate as we seek to challenge the CX status quo and unleash the power of women to lead the way ahead – ensuring we don’t lose that human touch!
Episodes
Tuesday Oct 25, 2022
Tuesday Oct 25, 2022
Agnes So, the Head of Customer Support and Engagement at HotDoc, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about her route into CX, starting in customer service, her lightbulb moment that subsequently sparked her passion for Customer Experience, feeling like a failure when making the difficult decision to deprioritise her art, before realising ‘art’ within CX through storytelling, problem-solving, and inspiring and engaging others, and her drive and determination to make a real impact within the health tech space in Australia.
Listen in to the full episode as Agnes talks about…
💡 The lightbulb moment that sparked her passion for CX
🎨 Deprioritising her art practice before realising the art and science of CX
💥 How the pandemic created a shift in patient behaviour and accelerated the adoption of digital
📱 HotDoc’s mission to become the “Uber of Healthcare”, creating a seamless, end-to-end experience for the customer
🙋♀️ The future of health tech, empowering patients to take control
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership
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