Inspiring Women In CX

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Clare Muscutt talks with Alex Acosta about data analytics and living with eating disorders

Alex Acosta, CX Quantitative Analyst at DICK's Sporting Goods, joins Clare Muscutt on the Inspiring Women in CX podcast to talk not only about her route into CX, having her sight set on consumer insights and her passion for using data to tell stories and influence senior stakeholders, but also a subject much closer to home, overcoming childhood abuse and living with an eating disorder.

 

With Monday the 10th of October recognised as World Mental Health Day, in this episode Alex shares a powerful message, not just for leaders, but for everyone, and that is “to lead with empathy”, create a culture of openness and honesty that enables employees – people – to show up each day as their full selves and to feel safe in sharing their challenges.

 

Because we never know what someone else is going through.

 

So, this week, and every other, be kind.

 

For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership

Clare Muscutt talks with Amélie Beerens about overcoming childhood trauma to become the women we’re destined to be

TW: Discussion of abuse and childhood trauma. Listener discretion is advised.

 

In episode #414, Clare is joined by CX Design & Career Coach, Amélie Beerens, for what is both a challenging and inspiring conversation.

 

Suffering from what she believed to be burnout from work, Amélie recalls being diagnosed with post-traumatic stress disorder (PTSD) as a result of childhood trauma.

 

Confiding in one another, Clare and Amélie recall similarities in their experiences of trauma, discuss the enduring impact and share their individual journeys towards healing.

 

Because our experiences of abuse do not define us.

 

Listen in as they talk about…

 

🚩 The symptoms of PTSD and how it manifests

🤝 Seeking professional support to heal

🧠 Recognising trauma and the impact on relationships

💬 The importance of finding safe spaces to talk

💕 Hope, resilience and realising that trauma is not a life sentence

 

For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community

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