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Hosted by Women in CX Founder and CEO Clare Muscutt, tune in as we share real-talk conversations between women working in Customer Experience and those influencing the CX agenda from the periphery too. No longer rehashing the same old conversations, you can expect provocative discourse, increasingly meaty topics, and of course, plenty of debate as we seek to challenge the CX status quo and unleash the power of women to lead the way ahead – ensuring we don’t lose that human touch!
Episodes
Monday Feb 28, 2022
Monday Feb 28, 2022
Stine Ringvig Marsal, the Founder & CEO of Experience Management Consult, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about ‘tripping’ into CX (didn’t we all!), her passion for Service Design, how to ‘do’ CX and make it work *without* having an astronomical budget, combatting the ‘fluffy bullsh*t’ to reclaim credibility as an industry and viewing CX as a ‘support function’ as opposed to a religion or culture.
Bye-bye CX blabber!
Key talking points include…
🧰 How Stine applies her Sociologist’s toolbox to CX
🎢 Her journey to becoming Tivoli Garden’s first-ever Customer Experience Manager
🤝 The importance of ‘fusing’ employee and customer experience in a regulated industry
💡 How her own life experiences enabled her to ‘step out’ of the mainstream
🙅♀️ Why, as practitioners, we must challenge how CX ‘should’ be done
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community
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