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Hosted by Women in CX Founder and CEO Clare Muscutt, tune in as we share real-talk conversations between women working in Customer Experience and those influencing the CX agenda from the periphery too. No longer rehashing the same old conversations, you can expect provocative discourse, increasingly meaty topics, and of course, plenty of debate as we seek to challenge the CX status quo and unleash the power of women to lead the way ahead – ensuring we don’t lose that human touch!
Episodes
3 days ago
3 days ago
In this intimate and inspiring episode, Clare reconnects with Freya Finnerty—agile product leader, CX professional, queer woman, and proud solo mum to baby Fox.
After first working together at Sainsbury’s, the two reconnected when Clare shared her own IVF journey on LinkedIn—opening the door for a conversation that goes far beyond career.
Freya opens up about choosing solo motherhood, navigating IVF as a gay woman, and how her background in agile product management unexpectedly prepared her for the emotional complexity and unpredictability of the journey. With warmth, honesty, and reflection, she explores how becoming a parent has reshaped her sense of identity and leadership.
A must-listen for anyone considering IVF, solo parenthood, or simply doing life—and work—on their own terms.
Thursday Jul 21, 2022
Thursday Jul 21, 2022
Anne Gray, the Managing Director at Solutioneers, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about her route into CX, recognising a golden thread of excellence woven throughout all of her roles, the importance of not just good but consistent customer service, her journey to motherhood and infertility struggles, finally allowing herself to be at peace, finding support on her solopreneur journey with someone “just a few steps ahead” and her research into Digital Transformation and measuring a transformation’s success.
Listen in as Anne talks about…
🧵 The ‘golden thread of excellence’ woven throughout her career
💯 The importance of consistently good service in maintaining brand reputation
🧪 Her research in the field of Digital Transformation and measuring a transformation’s success
👶 Her infertility journey and how her life came to a standstill for almost 10 years
✨ Finding your peace and being unafraid to reinvent yourself
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community