Inspiring Women In CX

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Clare Muscutt talks with Claire Durrant about UX, CX, Service Design & freelance digital nomad-ing.

‘Just because you have 50k followers, it doesn’t make you right about everything’

 

With influence comes responsibility, so why do some people choose to abuse it?

 

In the age of social media, ‘influencers’ seemingly have the power to dictate what is right and wrong in their sphere of influence and sometimes even ‘cancel’ people who disagree with their point of view.

 

Debate, intellectual challenge and solid argument are the cornerstones of freedom of expression and without it, we can’t make progress, especially in fields like Customer Experience.

 

The game-changers are those whose original thinking goes against the grain of established concepts to yield a fresh perspective and disrupt the status quo with positive effect. This is where true potential lies.

 

That’s why I was excited to haveI Claire Durrant on the show to talk about her unconventional career journey and lifestyle as a freelance digital nomad, including her story of being cancelled by one such influencer after she was bold enough to call out the misuse of personas in experience design. 

 

Tune into this week’s episode of the Women in CX Podcast to listen-in to Claire’s story, hear about her experience of going freelance, her world travels, our thoughts on the relationship between CX, UX and Service Design and importantly, how she learned to stand up for herself.

 

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Clare Muscutt talking with Gavin James about CX & using our intuition to help make better decisions.

“There’s a point when you finally decide it’s great to love other people but sometimes you have to love yourself just a little bit more and you have to choose yourself”

Some people may say putting yourself first is selfish. But when it comes to living a happy fulfilled life and career, it is essential.

We have probably all been in this position at some time or another, where we have had to choose between ourselves and a relationship that whilst being important to us, is no longer serving our happiness and prosperity.

It could be a romantic, a friend, business partner or even a boss. But staying stuck somewhere we don’t want to be for the sake of another never works out for anyone in the end.

Choosing to leave is often the most difficult decision we ever have to make, so how can we find the strength and courage to do so?

It was an absolute pleasure to have UX Matriarch Gavin James on the show to share her wisdom about how she has developed her values and intuition to support her in making better, more courageous decisions. Whether it be in her personal life, business or customer experience, developing a true north enabled Gavin to achieve remarkable things on her journey so far.

Tune in to find out more about Gavin’s story, growing up as a woman alongside the tech that shaped the world as we know it, her mantra, her views on what makes great CX and the challenges of living in Trump’s America, today.

 

Read more and subscribe to our channels:

Sign up https://bit.ly/2ZDYCcB

Youtube  https://bit.ly/3jdBU2w 

LinkedIn https://bit.ly/3a0cDVx

Instagram https://bit.ly/30Aq0bM

Spotify https://spoti.fi/33AIx9F

Podbean https://bit.ly/3h6Cz3T

Show notes  https://bit.ly/2ZBcILF

Twitter https://bit.ly/3fzxLD2 

 

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