Anne Gray, the Managing Director at Solutioneers, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about her route into CX, recognising a golden thread of excellence woven throughout all of her roles, the importance of not just good but consistent customer service, her journey to motherhood and infertility struggles, finally allowing herself to be at peace, finding support on her solopreneur journey with someone “just a few steps ahead” and her research into Digital Transformation and measuring a transformation’s success.
Listen in as Anne talks about…
🧵 The ‘golden thread of excellence’ woven throughout her career
💯 The importance of consistently good service in maintaining brand reputation
🧪 Her research in the field of Digital Transformation and measuring a transformation’s success
👶 Her infertility journey and how her life came to a standstill for almost 10 years
✨ Finding your peace and being unafraid to reinvent yourself
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community
Chelsea Costelloe, the Chief Excitement Officer at EXCO, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about co-founding the Caribbean’s first all-female-led CX consulting agency, the positive shift in the region as more CX titles are appearing, facing scepticism as a young, female director, gender equality in the Caribbean, experiencing sexist comments in the workplace and how, if ignored, these ‘blurred’ lines can become much more insidious and utilising journey mapping as a tool, as opposed to a goal in itself, to spur action, inspire your teams and avoid the dreaded journey mapping ‘burnout’.
Listen in as Chelsea talks about…
🤝 Co-founding the Caribbean’s first all-female-led CX consulting agency, EXCO
🙋♀️ Being a ‘Chief Excitement Officer’ (and what the role entails)
📚 The state of CX in the Caribbean and her personal mission to drive CX awareness and education in the region
🗯️ Gender equality, gender-based violence and experiencing sexist comments in the workplace
🛠️ Journey Mapping as a tool to achieve your goals, not a goal in itself
😩 Journey Mapping “burnout” and how to avoid it
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community
Serena Riley, the Vice President of Experience Management at SkySpecs and the Founder and CEO of Joy & Moxie joins Clare Muscutt on the Inspiring Women in CX podcast to talk about starting out in IT – a typically male-dominated environment – her role as the VP of Experience Management within a start-up and navigating the scale-up phase, building her personal brand, Joy & Moxie, her mission to empower women to design for the future that they want, becoming a role model for her young daughter, removing the barriers that she faced for the future generation of female leaders and leaning into your own power by being who you truly are.
Listen in as Serena talks about…
💻 Starting out in IT before “maxing out” and needing something to reignite her fire
📞 CX and customer support in a tech start-up and the scaling-up phase
👭 Stumbling upon the Women in CX community on LinkedIn and feeling immediately aligned
🙅♀️ Being a “people-pleaser” and beating her perfectionism
💪 Becoming a role model for her daughter and being able to help her to get where she wants to go “quicker and easier”
♀️ The differences in the way that we parent owing to gender and the impact that this has
✨ The importance of being yourself and acknowledging that you have the power to design the future that you want
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community
Naima Mwina Mwawasi, the Founder & Managing Director of Content CX Consulting, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about her CX journey – from working on the frontline as an Inflight Manager at Emirates to founding her own CX consultancy – experiencing CX within different countries and cultures and how this sparked her desire to raise the bar in Kenya, being ‘derailed’ by love at a young age and dropping out of school before returning to complete not only her undergraduate but her Master’s degree too and dealing with disapproval as she challenged African society’s rigid gender roles.
Listen in as Naima talks about…
🛫 Her CX career journey, from working on the frontline at Emirates to founding Content CX Consulting
🗺️ How experiencing CX and service delivery within different countries and cultures sparked her desire to raise the bar in Kenya
💍 Being ‘derailed’ by love, consequently dropping out of school and getting married at 21
🙋 How – from humble beginnings and with her parents as her inspiration – she became a financially independent woman “slaying life” and following her dreams
📈 The current state of CX in Kenya and the impact of sudden economic growth, rising customer expectations and technological advancement
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community
