Inspiring Women In CX

In this powerful episode of Inspiring Women in CX, Clare Muscutt is joined by Kerry Sudale, a leading CX and Contact Centre recruiter and passionate advocate for inclusive, people-first hiring.

With the market more competitive than ever, Kerry shares her expert insights on why so many talented CX leaders are currently on the open market—and what it really takes to stand out and secure the right role.

Together, Clare and Kerry explore:

• The real reasons behind the CX job market squeeze
  
  
• The most common mistakes job seekers make (and how to avoid them)
  
  
• How to build a personal narrative that balances confidence with authenticity
  
  
• Practical strategies for resilience, self-promotion, and staying visible during a tough search
  
  

Kerry also opens up about her own journey, the challenges she’s overcome, and the role that community has played in shaping her career and mission.

Whether you're actively job hunting, navigating uncertainty, or thinking about your next move, this episode is packed with real talk, actionable advice, and inspiration for women in CX at every stage of their career.

TW: Please note, this incredibly courageous episode contains discussions of abuse and childhood trauma, as such, listener discretion is advised.

If empathy isn’t the answer, what is? 🤔

Joined by Andreena Leeanne, a Lived Experience Speaker and the Author of the poetry book ‘Charred’, in episode #704, she and Clare explore the concept of intersectionality and its importance when creating spaces for others to show up as their full, authentic selves, discuss whether it’s truly possible to empathise with someone whose lived experience is different to that of our own and foreground why “not seeing” race, colour, and gender isn’t enough if we’re to create a kinder, more inclusive world for everyone. ❌

To join the world’s first online community for women in customer experience and technology, visit www.womenincx.community/membership and sign up today.

Alex Acosta, CX Quantitative Analyst at DICK's Sporting Goods, joins Clare Muscutt on the Inspiring Women in CX podcast to talk not only about her route into CX, having her sight set on consumer insights and her passion for using data to tell stories and influence senior stakeholders, but also a subject much closer to home, overcoming childhood abuse and living with an eating disorder.

 

With Monday the 10th of October recognised as World Mental Health Day, in this episode Alex shares a powerful message, not just for leaders, but for everyone, and that is “to lead with empathy”, create a culture of openness and honesty that enables employees – people – to show up each day as their full selves and to feel safe in sharing their challenges.

 

Because we never know what someone else is going through.

 

So, this week, and every other, be kind.

 

For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership

TW: Discussion of abuse and childhood trauma. Listener discretion is advised.

 

In episode #414, Clare is joined by CX Design & Career Coach, Amélie Beerens, for what is both a challenging and inspiring conversation.

 

Suffering from what she believed to be burnout from work, Amélie recalls being diagnosed with post-traumatic stress disorder (PTSD) as a result of childhood trauma.

 

Confiding in one another, Clare and Amélie recall similarities in their experiences of trauma, discuss the enduring impact and share their individual journeys towards healing.

 

Because our experiences of abuse do not define us.

 

Listen in as they talk about…

 

🚩 The symptoms of PTSD and how it manifests

🤝 Seeking professional support to heal

🧠 Recognising trauma and the impact on relationships

💬 The importance of finding safe spaces to talk

💕 Hope, resilience and realising that trauma is not a life sentence

 

For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community