
14.5K
Downloads
84
Episodes
Hosted by Women in CX Founder and CEO Clare Muscutt, tune in as we share real-talk conversations between women working in Customer Experience and those influencing the CX agenda from the periphery too. No longer rehashing the same old conversations, you can expect provocative discourse, increasingly meaty topics, and of course, plenty of debate as we seek to challenge the CX status quo and unleash the power of women to lead the way ahead – ensuring we don’t lose that human touch!
Episodes

Thursday Jul 03, 2025
Doing Life on Her Own Terms: Freya Finnerty on IVF, Identity and Agile CX
Thursday Jul 03, 2025
Thursday Jul 03, 2025
In this intimate and inspiring episode, Clare reconnects with Freya Finnerty—agile product leader, CX professional, queer woman, and proud solo mum to baby Fox.
After first working together at Sainsbury’s, the two reconnected when Clare shared her own IVF journey on LinkedIn—opening the door for a conversation that goes far beyond career.
Freya opens up about choosing solo motherhood, navigating IVF as a gay woman, and how her background in agile product management unexpectedly prepared her for the emotional complexity and unpredictability of the journey. With warmth, honesty, and reflection, she explores how becoming a parent has reshaped her sense of identity and leadership.
A must-listen for anyone considering IVF, solo parenthood, or simply doing life—and work—on their own terms.

Wednesday Jun 29, 2022
Wednesday Jun 29, 2022
Olga Potaptseva, Founding Director of the European Customer Consultancy, joins Clare Muscutt on the Inspiring Women in CX podcast to talk about how her university studies sparked her interest in customer research, how she came to (somewhat serendipitously!) lead a loyalty development programme at GfK, aligning CX with the business strategy, failing forwards (in life and in CX!), what it means to be a ‘customer-enabled’ organisation and her advice to women in CX about creating the life that you want.
Listen in as she talks about…
🔬 How studying Marketing and Economics sparked her interest in Customer Research
🙋♀️ Leading a loyalty development programme at GfK, before rolling out a global methodology
📊 Utilising customer data and insights to deliver business results
✨ The importance of self-belief in crafting the career and the life that you want
🤔 What it means to be a ‘customer-enabled’ organisation
📚 Her library of CX ‘micro-actions’ – things we can implement with virtually no budget
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership

Thursday Nov 26, 2020
Thursday Nov 26, 2020
Read more and subscribe to our channels:
Youtube https://bit.ly/3jdBU2w
Spotify https://spoti.fi/33AIx9F
Sign up https://bit.ly/2ZDYCcB
LinkedIn https://bit.ly/3a0cDVx
Instagram https://bit.ly/30Aq0bM
Show notes https://bit.ly/2ZBcILF
Twitter https://bit.ly/3fzxLD2